#AIEye #Podcast 663: #Stocks discussed: (NasdaqGS: $AMZN) (OTC: $HTHIY) #artificialintelligence
AWS Partners with Maple Leaf Sports & Entertainment, and Hitachi Vantara Announces Application Reliability Services
Global #AI in #CallCenters Market to Reach $3.5B by 2026
Vancouver, Kelowna, Delta, BC – February 23, 2022 – Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of The AI Eye- watching stock news, deal tracker and advancements in artificial intelligence
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Today’s Column- The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence
Stocks discussed: (NasdaqGS:AMZN) (OTC:HTHIY)
Amazon Web Services (AWS), a subsidiary of Amazon (NasdaqGS:AMZN), has partnered with Maple Leaf Sports & Entertainment (MLSE) to become the latter’s official cloud provider and official provider of artificial intelligence (AI), machine learning (ML), and deep learning cloud services. According to the press release, MLSE “will use AWS’s comprehensive portfolio of cloud capabilities, including ML, advanced analytics, compute, database, and storage services to support their teams and lines of business.” Humza Teherany, Chief Technology & Digital Officer at MLSE, said:
"With AWS’s advanced machine learning and analytics services, we can use data with our teams to help inform areas such as: team selection, training and strategy to deliver an even higher caliber of competition. Taking a cloud-first approach to innovation with AWS further empowers our organization to experiment with new ideas that can help our teams perform their very best and our fans feel a closer connection to the action."
Hitachi Vantara, the digital infrastructure, data management and analytics, and digital solutions subsidiary of Hitachi, Ltd. (OTC:HTHIY), has announced the launch of Application Reliability Services. These are described as “an evolved portfolio of cloud consulting and managed services,” that “integrate Site Reliability Engineering principles and AI-driven automation to modernize and improve the management and operations for cloud workloads.” Frank Antonysamy, Chief Digital Solutions Officer at Hitachi Vantara, explained:
"Hitachi Vantara's Application Reliability Centers and engineering-led cloud operations enables our clients to achieve true DevOps by fully integrating operations with engineering. Our cloud consulting and managed services helps our clients optimize their cloud workloads and processes and frees up resources and talent that can be deployed in new ways to accelerate their digital transformation with AI, data analytics and insights."
Global AI in Call Centers Market to Reach $3.5B by 2026
Research published by ReportLinker finds that the global AI in Call Centers market will grow from $1.1 billion USD in 2020 to $3.5 billion by 2026, registering a compound annual growth rate (CAGR) of 21.5 percent in the forecast period. An excerpt from the report’s summary outlines the applications of AI in the Call Center market:
Call centers are using AI to efficiently predict consumer behavior, find insights into customer journeys, and envisage their future behavior and response to specific actions. AI in call centers is also used for the self-service feature to address routine interactions and queries of customers. AI-powered chatbots are known to elevate customer services by helping customers with different types of requests and queries, right from gaining insights into products through to completing purchases.
Sam Mowers, Investorideas.com
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