The #AIEye: IBM (NYSE: $IBM) Announces New Innovations to Watson Everywhere Approach, HPE’s (NYSE: $HPE) Aruba Introduces Switching and Software Innovations
Global Call Center #AI to Reach $2.99 Billion by 2024
Point Roberts WA, Vancouver BC – October 22, 2019 – Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of The AI Eye- watching stock news, deal tracker and advancements in artificial intelligence.
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Today’s Column- The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence
Stocks discussed: (NYSE:IBM) (NYSE:HPE) (ASX:BRN)
IBM (NYSE:IBM) has announced new innovations for its Watson Everywhere approach, aimed at easing AI scaling across clouds. Improvements include detecting 'drift' in AI models, recognizing nuances in the human voice, and the introduction of the company’s Cloud Pak for Data platform. Rob Thomas, General Manager, IBM Data and AI, explained:
"We collaborate with clients every day and around the world on their data and AI challenges, and this year we tackled one of the big drawbacks to scaling AI throughout the enterprise – vendor lock-in. When we introduced the ability to run Watson on any cloud, we opened up AI for clients in ways never imagined. Today, we pushed that even further adding even more capabilities to our Watson products running on Cloud Pak for Data."
Aruba, a subsidiary of Hewlett Packard Enterprise Company (NYSE:HPE), has introduced switching and software innovations “designed to address the unique needs of today’s modern enterprise campus, branch and data center”. Keerti Melkote, president and founder at Aruba, explained:
“AI-powered automation must be at the heart of a modern, edge-to-cloud architecture and, in order to be truly useful, it requires an intelligent infrastructure as the foundation. We believe that AI is the key to analyzing data, providing actionable insights, and automation at scale to optimize network operators’ ability to quickly troubleshoot, remediate and proactively resolve some of IT’s most pressing challenges. Our vision for the future is a cloud-native architecture that delivers true business agility and new digital experiences, and today’s introduction is an important step in that direction.”
BrainChip Holdings Limited (ASX:BRN) has secured a patent for dynamic neural function libraries, which is a key component of Akida, its AI processing chip. According to the press release, the patent: “addresses a dynamic neural network within an AI device. During a learning process, values are generated and stored in the synaptic registers of the AI device to generate a training model. Training models are themselves stored in the dynamic neural function library of the AI device, and the function library can then be used to train another device.” Peter Van der Made, BrainChip founder and CTO, commented:
“This patent addresses efficiency that contributes to how Akida technology excels in speed, accuracy, and ultra-low power consumption. Synapses store values, these thousands of synapses connect to thousands of neurons, and that neural output can be used by another set of neurons – which is closer to the way the human brain processes information.”
Global Call Center AI to Reach $2.99 Billion by 2024
A report from Prescient & Strategic Intelligence finds that the global Call Center AI market will grow from $914.5 million in 2018 to $2.99 billion by 2024 with a compound annual growth rate (CAGR) of 22.6 percent. The following excerpts from the report description outlines some key market trends:
“The rise in adoption of AI enabled chatbots is a key trend exhibited in the market. They make use of existing information such as frequently asked questions (FAQs) and the organization knowledge base to offer better customer service. Chatbots substantially cut down the waiting time for customers as their response time is extremely fast. They can provide support to multiple customers at a time unlike a human agent, who would be limited in his/her ability to do so.”
“The usage of AI in call centers for enhanced customer support services is one of the major driving forces in the global call center AI market. The industries including retail, BFSI, healthcare, and telecom, are focusing on adoption of AI solutions for their call center related services.”
Sam Mowers, Investorideas.com
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