The #AIEye: NICE (Nasdaq: $NICE) Reveals Study Findings Regarding #AI in Contact Centers and MicroStrategy (Nasdaq: $MSTR) Partners with AI Leader DataRobot
Global Emotion AI Market to See 17% CAGR from 2019-2025
Point Roberts WA, Vancouver BC – October 18, 2019 – Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of The AI Eye- watching stock news, deal tracker and advancements in artificial intelligence.
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Today’s Column- The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence
Stocks discussed: (NasdaqGS:NICE) (NasdaqGS:MSTR)
NICE inContact, a subsidiary of NICE Ltd. (NasdaqGS:NICE), has revealed the results of a new study, titled: AI-Infused Contact Centers Optimize Customer Experience. One finding is that of contact center leaders polled, 64 percent plan to increase their AI investment over the coming year. This includes applications in personalized agent and customer matching, augmenting agent capabilities to improve productivity, and support for management tasks such as workforce management. Paul Jarman, NICE inContact CEO, commented:
“The Forrester study found that 98 percent of businesses believe that contact centers are instrumental in improving customer experience. Leveraging AI to increase contact center operational efficiencies while creating omnichannel agents adept at handling digital as well as voice interactions needs to be a top priority. Higher interaction volume puts a heavy strain on agents, and AI has an incredible role in easing that burden so agents can provide the very best experiences to customers. NICE inContact has invested heavily to infuse CXone with end-to-end AI capabilities to address real-life challenges and help contact center leaders and agents stay one step ahead throughout customer journeys.”
MicroStrategy Incorporated (NasdaqGS:MSTR) has announced a new technology partnership with AI leader DataRobot, aimed at making it “easier for businesses to integrate AI into their most popular applications and core processes by leveraging HyperIntelligence cards to deliver AI-driven insights and recommendations”. Seann Gardiner, EVP of Business Development at DataRobot, explained:
“Organizations want to extract value from their enterprise data, yet often struggle with adopting AI in a way that drives measurable business impact due to lack of technical skill or dedicated data science resources. Through our technology partnership with MicroStrategy, organizations can now leverage best-of-breed technology to develop thoughtful applications that integrate predictive and prescriptive modeling across all areas of the business. The powerful combination of DataRobot and MicroStrategy can broaden the users who contribute to and succeed with AI.”
Global Emotion AI Market to See 17% CAGR from 2019-2025
Research from Market Insights Reports finds that the global Emotion Artificial Intelligence market will exhibit a compound annual growth rate (CAGR) of 17 percent in the forecast period 2019-2025. An excerpt from the report description outlines the market:
Emotion AI is a new field that analysis of a person's verbal and non-verbal communication in order to understand the person's mood or attitude, then can be used in CRM (Customer Relationship Management) area, such as to identify how a customer perceives a product, the presentation of a product or an interaction with a company representative.
Sam Mowers, Investorideas.com
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